1.1. Welcome to Vietlight Express. Before using or creating an account (“Account”), please carefully read the Terms of Service below to clearly understand your legal rights and obligations to Vietlight Express. We supply or have available includes:
a. Website: vietlight-express.com/

b. Services provided by the Website vietlight-express.com and software for Vietlight Express customers is available on Website vietlight-express.com.
c. All information, links, features, data, text, images, charts, music, sounds, videos (including videos posted in real time (livestream) ), messages, tags, content, programs, software, service applications (including, without limitation, any mobile service applications) or other materials available on the vietlight Website express.com or services related to the website vietlight-express.com (“Content”).
Any new features added or expanded to the Service are subject to these Terms of Service. These Terms of Service govern your use of the Services provided by Vietlight Express.
1.2. The Service includes an online service connecting Customers with Vietlight Express to bring benefits between the sender (“Sender”) and the recipient (“Recipient”) (collectively referred to as “You”, “User”). ” or “Parties”). Vietlight Express will be the party to manage the status of goods between the Sender and the Recipient, and manage delivery issues.
1.3. Before becoming a User of the Website vietlight-express.com, you must read and accept all terms and conditions set forth in, and referenced by, these Terms of Service and the Privacy Policy referenced therein. This.
1.4. Vietlight Express reserves the right to change, modify, suspend or terminate all or any part of the Website vietlight-express.com or the Service at any time in accordance with the law.
Vietlight Express is not responsible for releasing the Services or features of the Services with test versions which may not be accurate or completely identical to the final version. Vietlight Express has the sole right to limit some features or the scope of your access to part or all of Vietlight-express.com Website or Vietlight Express Services without notice or liability.
1.5. Vietlight Express reserves the right to refuse your request to open an Account or your access to Website vietlight-express.com or the Service for any reason. By using the services at Website vietlight-express.com, you irrevocably accept and agree to these terms of service, including those additional terms, conditions and policies referenced herein. and/or related. If you do not agree to these terms of service, please do not use the service or access Website vietlight-express.com.
If you are a minor or have limited civil capacity according to the laws of your country of residence, you need to receive support or consent from your parents or legal guardian, as applicable, to open an account or use the service. In such event, your parent or legal guardian, as applicable, should assist you in understanding or accepting the terms of this service agreement on your behalf.
If you are not sure about your age or civil capacity, or do not clearly understand these terms and relevant laws that apply to your age or civil capacity. , please do not use the service until receiving help from your parent or legal guardian. If you are the parent or legal guardian of a minor or have limited civil capacity, depending on each case according to the law, you need to support the ward to understand or The representative of the ward accepts these terms of service and is responsible for the entire process of using the services of Website vietlight-express.com, regardless of the account that has been or will be created.

2.1. Vietlight Express values the security of your information. To protect user rights, Vietlight Express provides a Privacy Policy at Website vietlight-express.com to explain in detail the security practices of Vietlight Express. Please refer to the Privacy Policy to learn how Vietlight Express collects and uses information related to the User’s Account and/or use of the Service (“User Information”). These Terms of Service are closely related to the Privacy Policy. By using the Services or providing information on vietlight-express.com, Users:
a. Allow Vietlight Express to collect, use, disclose and/or process the Content, your personal data and User Information as specified in the Privacy Policy;
b. Agree and acknowledge that, to the extent permitted by relevant laws, User Information will be jointly owned by you and Vietlight Express; and
c. Will not, directly or indirectly, disclose User Information to any third party, or in any manner that allows any third party to access or use the Information Your Users.
2.2. Where a User comes into possession of personal data of another User through use of the Service (“Receiving Party”) hereby agrees that, you will:
a. Comply with all legal regulations on personal information security related to such information;
b. Allow Users who are the owners of personal information collected by the Receiving Party (“Disclosing Party”) to delete their information collected from the Party’s database. Receive information; and
c. Allow the Disclosing Party to review information collected about them by the Receiving Party, in accordance with or as required by applicable laws.

3.1. Vietlight Express grants Users the appropriate rights to access and use the Services according to the terms and conditions set forth in these Terms of Service. All Content, trademarks, service marks, trade names, logos and other proprietary intellectual property (“Intellectual Property”) displayed on Website vietlight-express.com are owned by Vietlight Express and third party owners, if any. No party accessing vietlight-express.com is granted any direct or indirect right or license to use or copy any Intellectual Property, nor is any party accessing the vietlight Website -express.com is entitled to recourse to any right, title or interest in and to the Intellectual Property.
By using or accessing the Services, you agree to comply with all laws relating to copyright, trademarks, service marks or any other laws protecting the Services and Website vietlight- express.com and Content of Website vietlight-express.com. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any Part of the Service, Website vietlight-express.com and the Content of Website vietlight-express.com. You may not duplicate or modify any part or all of the content of the Vietlight-express.com Website on any server or as part of any other website without receiving written consent. by Vietlight Express.
Additionally, you agree that you will not use any robot, spider or any other automatic device or manual method to monitor or copy the Content of Vietlight Express without your consent. Vietlight Express’s prior written consent (this consent is deemed to apply to basic search engines on web search websites that connect users directly to that website).
3.2. Vietlight Express allows a connection from the User’s website to the Website vietlight-express.com with the condition that the User’s website is not to be understood as any endorsement or association with Vietlight Express. You acknowledge that Vietlight Express has the sole right to discontinue providing the Services, whether in whole or in part, at any time without prior notice.

Any software provided by Vietlight Express to Users is governed by these Terms of Service. Vietlight Express reserves all rights with respect to the software not expressly granted by Vietlight Express hereunder. Any script or code, linked to or referenced from the Service, is licensed to you by the third party owners of such script or code and not by Vietlight Express.

5.1. Some features of our Services require you to register for an Account by selecting a unique username (“Username”) and password and providing certain personal information. determined. If you select a Username that Vietlight Express, in its sole discretion, considers inappropriate, Vietlight Express has the right to suspend or delete your Account. You can use your Account to access other products, websites or services that Vietlight Express authorizes, has a relationship with or is cooperating with. Vietlight Express has not tested and is not responsible for any content, features, security, services, privacy policies or other practices of such products, websites or services. In case you use your Account to access other products, websites or services that Vietlight Express allows, has a relationship with or is cooperating with, the terms of service of those products, websites or services Those services, including their respective privacy policies, still apply to your use of those products, websites or services even if those terms of service differ from the Terms of Service and/or Privacy Policy. Confidential of Vietlight Express.
5.2 You agree:
a. Keep your password secret and only use your Username and password when logging in,
b. Make sure you log out of your account after each login session on Website vietlight-express.com, and
c. Immediately notify Vietlight Express if you discover any unauthorized use of your Account, Username and/or password. You are solely responsible for all activities under your Username and Account, even if such activities or uses are not performed by you. Vietlight Express is not responsible for any loss or damage arising from any unauthorized use of a password or from the User’s failure to comply with these Terms.
5.3. You agree that Vietlight Express has the sole right to immediately delete the User’s Account and Username, remove or destroy from Website vietlight-express.com any Content related to the User’s Account and Username. User for any reason with or without notice or liability to the User or any other third party. Grounds for taking these actions may include, but are not limited to:
a. Account and Username are inactive for a long time.
b. Violate the term or spirit of these Terms of Service.
c. Conduct that is illegal, fraudulent, harassing, infringing, threatening or abusive.
d. There are many different user accounts.
e. Buy products on Website vietlight-express.com for business purposes.
f. Buy in bulk from a single Shipper or a group of related Shippers.
g. Abusing discount codes or sponsorships or promotional benefits (including, but not limited to, selling discount codes to third parties as well as abusing discount codes on Website vietlight-express.com).
H. Committing acts that are harmful to other Users, third parties or the economic interests of VietLight. Use of the Account for illegal, fraudulent, harassing, infringing, threatening or abusive purposes may be submitted to competent state authorities without prior notice to the User. In the event of a dispute relating to a User Account or your use of the Service for any reason, Vietlight Express reserves the right to immediately delete your Account with or without notice required.
5.4. Users can request account deletion by notifying Vietlight Express in writing (here). Notwithstanding such account deletion, the User remains responsible and liable for any uncompleted transactions (arising before or after the account is deleted) or shipment of goods. Then, according to the Terms of Service, the User must contact Vietlight Express after promptly and completely executing and completing the outstanding transactions. Vietlight Express is not responsible and assumes no liability for any losses arising from any action related to this Section. User waives any and all claims related to any such action by Vietlight Express.
5.5. You may only use the Services and/or open an Account at VietLight if you meet the conditions to accept these Terms of Service.

6.1. The right to use the Website vietlight-express.com and the Services is valid until terminated. Permission to use will terminate in accordance with these Terms of Service or if the User violates any term or condition set forth in these Terms of Service. In such case, Vietlight Express may terminate the User’s use with or without notice.
6.2. Users are not allowed to:
a. Upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortious, defamatory, offensive, is obscene, libelous, invasive of another’s privacy, offensive, or racially, ethnically or otherwise objectionable.
b. Violate the law, the rights of third parties or Vietlight Express’s Product Prohibition/Restriction Policy.
c. Post, transmit, or in any other way display any Content that includes the appearance of minors or use the Service that harms minors in any way.
d. Use the Services or post Content to impersonate any person or entity, or otherwise misrepresent a person or entity.
e. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service.
f. Remove any proprietary notices from Website vietlight-express.com.
g. Cause, accept or authorize the modification, creation of derivative works, or adaptation of the Service without the express permission of Vietlight Express.
H. Use the Services for the benefit of any third party or in any manner unacceptable under these Terms of Service.
i. Use the Services or post Content for any fraudulent, unreasonable, false, misleading or misleading purpose.
j. Open and operate multiple user accounts to create false orders or engage in any conduct that violates the terms or spirit of these Terms of Service.
k. Access the Vietlight Express e-commerce trading platform, open an account or otherwise access your user account through emulator software, emulator devices, automated software or any other software, device or device. What device or hardware has similar functions?
l. Modify the price of any product or interfere with another User’s listing.
m. Take any action that may sabotage Vietlight Express’s rating or feedback recording system.
n. Attempt to decompile, reverse engineer, disassemble or hack the Service (or any component thereof); or break or overcome any encryption technology or security measures applied by Vietlight Express to the Services and/or data transmitted, processed or stored by Vietlight Express.
o. Harvest or collect any information related to another User’s Account, including without limitation, any personal information or data.
p. Upload, email, post, transmit or otherwise make available any Content that you do not have a right to under any law or contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of the employment relationship or under confidentiality agreements).
q. Upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights. of any party.
r. Upload, email, post, transmit or otherwise make available any unauthorized or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters.” legal, or any other form of unauthorized solicitation.
S. Upload, email, post, transmit or otherwise make available any material that contains viruses, worms, trojan horses or any other computer code, files or programs designed to be used directly or indirectly interfere with, control, interrupt, damage or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment.
t. Disrupt the normal flow of interaction, “scroll” the screen faster than other Users are able to with the Service, or otherwise take action that negatively affects the ability to ability to engage in real trading by other Users.
u. Interfere with, manipulate or disrupt the Services or servers or systems linked to the Services or other Users’ use and enjoyment of the Services, or disobey any requirements or regulations. procedures, policies and rules for systems linked to Website vietlight-express.com.
v. Take any action or conduct that could directly or indirectly destroy, disable, overburden, or impair the Service or servers or systems connected to the Service.
w. Use the Services to knowingly violate applicable local, federal, national or international laws, regulations, rules, directives, guidelines or policies (whether or not in effect). intentionally or unintentionally related to anti-money laundering or anti-terrorism.
x. Use the Services to violate or circumvent any sanctions or embargoes administered or enforced by relevant authorities.
y. Use the Services to violate the privacy of others or to “stalk” or otherwise harass others.
z. Infringe the rights of Vietlight Express, including any intellectual property rights, and cause confusion with respect to those rights.
aa. Use the Services to collect or store personal data of other Users in connection with the prohibited acts and activities mentioned above; and/or
ab. List goods that infringe the copyright, trademark or other intellectual property rights of third parties or use the Services in ways that may infringe the intellectual property rights of other parties.
6.3. Users understand that Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who created the Content. This means that you, and not Vietlight Express, are entirely responsible for the Content that you upload, post, email, transmit or otherwise make available on the Website vietlight-express.com . Users understand that by using Website vietlight-express.com, you may encounter Content that you consider objectionable, inappropriate or inappropriate.
To the maximum extent permitted by law, and under no circumstances shall Vietlight Express be liable in any way for any Content, including, without limitation, any errors or omissions with respect to any Content, or any loss or damage of any kind resulting from the use of, or reliance on, any Content posted, mailed, transmitted or otherwise published on Website vietlight-express.com.
6.4. Users acknowledge that Vietlight Express and its designees have the sole right (but have no obligation) to screen, refuse, delete, stop, suspend, remove or move any Content available on Website vietlight-express.com, including but not limited to any Content or information you have posted. Without limiting the foregoing, Vietlight Express and its designees have the right to remove any Content:
a. Violation of Terms of Service;
b. In case Vietlight Express receives complaints from other Users;
c. In case Vietlight Express receives a notice of intellectual property infringement or a legal request for removal; or
d. Other causes. VietLight reserves the right to block communications (including, without limitation, status updates, postings, transmissions and/or chats) about or related to the Service as part of our efforts to protect the Service. Services or Users of Vietlight Express, or otherwise enforce the provisions of these Terms of Service. User agrees that he/she must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on its accuracy, completeness, or usefulness of that Content.
In connection with this matter, the User acknowledges that he/she must not and to the fullest extent permitted by law, not rely on any Content created by Vietlight Express or submitted to Vietlight Express, including, but not limited to, information on the Vietlight Express Forums or on other parts of the Website vietlight-express.com.
6.5. The User acknowledges, accepts and agrees that Vietlight Express may access, maintain and disclose the User’s Account information if required by law or by order of a court or any other authority. any government or public agency has the authority to request Vietlight Express or, in Vietlight Express’s opinion, such access preservation or disclosure is necessary to:
a. Comply with legal procedures.
b. Enforce Terms of Service.
c. Respond to complaints about Content violating the rights of third parties.
d. Respond to User requests related to customer care; or
e. Protect the rights, property or safety of Vietlight Express, Users and/or the public.

7.1. Terms of service
Vietlight Express specializes in providing international express delivery services with various types of delivery, shipping and delivery services according to pre-announced times. This online bill of lading is considered the basis for resolving issues related to the rights and obligations of Vietlight Express towards customers (recipients and senders) as well as any issues that arise related to the goods in the future. . Signing by customers (sender and recipient) is considered to agree with Vietlight Express’s terms of service as well as other relevant regulations.
7.2. We do not accept the following types of goods:
a. Types of goods and documents that violate the regulations and laws of the State of Vietnam on goods prohibited from being sent, prohibited from circulation, and prohibited from import and export.
b. Goods may cause harm to operators and transport vehicles.
c. Types of items and goods The country or territory that is the receiving point is prohibited from import (Applies to International services).
7.3. Customer rights and obligations:
a. Confidentiality and safety of information in the form of documents, packages, and packages are guaranteed.
b. Have the right to complain in writing about the use of Vietlight Express services according to the provisions of law on postal services.
c. Be compensated up to 100% of damage if you buy insurance according to Vietlight Express’s regulations. In case of not purchasing insurance, compensation will be settled at the minimum level based on the provisions of postal law.
d. Record all information on the front of the online Bill of Lading, truthfully declare the content and characteristics of the goods, and provide all documents proving the origin and legality of the goods to present to the authorities. capabilities when required.
e. Pack goods if there is a risk of damage, breakage, dents, wetness, or scratches according to VietLight’s packaging regulations to ensure the safety of goods during transportation.
f. Comply with shipping regulations and be responsible before the law for the content and nature of documents, parcels, and consigned goods packages.
g. Agree to waive all liability related to Vietlight Express related to the content of the consigned goods and bear all responsibility for the consequences caused by the consigned goods to Vietlight Express and related third parties.
H. Has the right to request an invoice within 15 days from the date of shipment. After the above deadline, Vietlight Express will declare the bill of lading online with the tax authority in the form “Buyer does not receive the invoice” and refuse to issue the invoice. to customers unless the customer has signed a contract or otherwise agreed.
i. Check carefully before receiving the goods and do not complain after signing to receive the goods.
7.4. Responsibilities of Vietlight Express:
a. Comply with regulations on quality standards publicly announced to customers.
b. Check the legality of the goods sent and refuse to perform the service if the Customer does not comply with shipping regulations.
c. Require Customers to package goods according to prescribed standards and provide documents proving the legality of the goods.
d. Ensure the safety of postal items from receipt until delivery to the legal recipient and collect storage fees if the recipient refuses to receive for more than 7 days.
e. Compensate for damages according to the provisions of postal law or as agreed upon when customers use insurance services.
f. Vietlight Express does not refund charges or compensate for goods damage in cases of delayed delivery or damage due to force majeure reasons or the fault of the sender or recipient, and is not responsible for compensating the postage if Goods seized or confiscated by competent authorities according to the regulations of Vietnam and the receiving country (For International services), destroyed due to natural characteristics or cases where the prescribed complaint deadline has passed. determined.
g. Vietlight Express is not responsible for compensating for indirect damages or profits arising related to postal items.

8.1. Violations of this policy by Users may result in Vietlight Express imposing any or all of the following actions/sanctions:
a. Limit the right to use the Account.
b. Suspension and Termination of Accounts.
c. Recover money or property obtained through fraud.
d. Criminal charges.
e. Apply for civil remedies, including but not limited to, claiming damages and/or injunctive relief.
f. Other actions or sanctions under the Community Standards, Operating Rules, or VietLight Policies.
8.2. In case Vietlight Express detects fraudulent behavior or signs of fraud from the User’s account, Vietlight Express will temporarily lock your VietLight Wallet for 14 calendar days to facilitate fraud investigation. This deadline may be extended at the discretion of Vietlight Express. You will not be able to use the “Withdrawal” and “Transaction” features of VietLight Wallet until Vietlight Express completes the investigation process.
8.3. If you discover that a User on our Website vietlight-express.com is violating the Terms of Service, please contact Vietlight Express.

9.1. Users are independent individuals or organizations and they do not have any connection with Vietlight Express in any way. Vietlight Express is also not an agent or representative of Users and does not hold and/or own any goods offered for sale on Website vietlight-express.com.
9.2. If you are an intellectual property rights owner (“IP Rights Owner”) or an authorized representative of an IP Rights Owner (“IP Rights Agent”) and you believe that your rights or of the customer is likely to be violated, please report in writing to Vietlight Express (here) and provide us with documents as instructed later to assist in resolving the complaint. We will spend a reasonable amount of time processing the information provided. Vietlight Express will respond to your complaint as soon as possible.

10.1. From time to time, Vietlight Express supports one or more payment methods as follows:
a. Credit/Debit Card or pay in installments by credit card
Payment via credit/debit card or credit card installments is made through a third-party payment channel and the list of accepted cards depends on the payment channel you are using.
b. Cash on Delivery (COD)
Vietlight Express provides COD services in some countries. The recipient can pay cash directly to the carrier at the time of pickup.
c. Payment by Domestic ATM Card – Internet Banking
Payment by domestic ATM card – internet banking is only for Recipients who have a domestic ATM card with internet banking link (online payment), and does not apply to VISA and Mastercard cards.
d. Payment By Bank Transfer
10.2. The recipient can only change the payment channel before making the payment.
10.3. Vietlight Express assumes no responsibility or liability for any loss or damage suffered by the Recipient or Sender from incorrectly entering shipping and/or payment information for the placed order and /or use a payment method not listed in clause 9.1 above.
Vietlight Express reserves the right to check the legality of the Recipient’s right to use the payment method and has the right to suspend transactions until the legality is confirmed or cancel related transactions if the legality cannot be confirmed. it’s France.
Note: Vietlight Express will be responsible for orders that use Vietlight Express’s delivery support services.
10.4. Currently, Vietlight Express can only make payments to Users via bank transfer. Therefore, Users need to provide Vietlight Express with bank account information to receive payment, meaning payment for used services or refund from Vietlight Express.

1.1. Vietlight Express Guarantee Policy is a service provided by Vietlight Express or a unit authorized by Vietlight Express to protect transactions. To protect against legal liability risks, the amount paid by the Receiver for the order to the Sender will be kept by Vietlight Express or a unit authorized by Vietlight Express (“VietLight Guarantee Account”). The sender will not receive interest or any other arising from the money in the Vietlight Express Secured Account.
11.2. After the Recipient pays for the order (“Payment from Recipient”), the Payment from Recipient will be held in the Vietlight Express Most Secure Account until:
a. The Recipient sends confirmation to Vietlight Express of receipt of the goods, in which case, unless Section 10.2 (d) applies, Vietlight Express will transfer the Payment from the Recipient to the VietLight Secured Account for the Sender.
b. In the event that the VietLight Guarantee Period (or an extension approved under Section 10.3) has expired, except where Sections 10.2(c) and 10.2(d) apply, Vietlight Express will transfer the Payment from The recipient enters the VietLight Guarantee Account for the Sender.
c. In the event Vietlight Express determines that the Recipient’s return/refund request is approved, unless Section 10.2(d) applies, Vietlight Express will refund the Recipient, in accordance with the terms of the Return Policy. and Vietlight Express Refund
d. At such time as Vietlight Express reasonably determines that it is reasonable to allocate Payment Funds from the Recipient, including, without limitation, when Vietlight Express considers it reasonably necessary to comply with regulations law or court order or to enforce these Terms of Service.
VietLight’s Guarantee Policy only applies when the Recipient chooses a payment method in which money is transferred to the VietLight Guarantee Account first. Self-agreements between the Recipient and the Sender will not be applied to Vietlight Express’s Guarantee Policy.
11.3 Payments made through Vietlight Express payment channels will be retained in the VietLight Guaranteed Account for a certain period of time (“VietLight Guaranteed Period”). For more information about VietLight Guaranteed Time, please follow this link. The recipient may request to extend the Guarantee Period up to one time before the expiration of the VietLight Guarantee Period, subject to and in accordance with the provisions of the Returns and Refunds Policy.
At the Recipient’s request, the VietLight Guarantee Period may be extended for a maximum of three (03) days unless Vietlight Express, in its sole discretion, determines that a further extension is necessary. necessary or as required.
11.4 In case, for any reason, the Sender’s bank account cannot be credited and/or the Sender cannot be contacted, Vietlight Express in its reasonable endeavors will contact the Seller by information provided by the Sender.
In case the Sender cannot be contacted and after twelve (12) months from the date the Recipient’s Payment is due to the Sender but has not been paid to the Sender, Vietlight Express will process This Payment is in accordance with the law.
11.5 The Sender/Receiver must be the beneficiary of the Account and perform the transaction on the Website vietlight-express.com. Vietlight Express has the right to request the Sender or Recipient to provide personal data such as portrait photos, bank account information and/or any other necessary documents to use for information confirmation purposes. , including confirmations required by third party payment processors and shipping service providers.
The Sender/Recipient hereby consents to Vietlight Express using or providing his/her personal data to serve the Sender/Recipient’s use of the Website vietlight-express.com. In addition, the Sender/Recipient authorizes Vietlight Express to use his/her personal data to answer any questions that Vietlight Express deems necessary to confirm the Sender/Recipient’s identity with relevant organizations. another institution such as the Sender/Recipient’s bank. For more information about how Vietlight Express processes your personal information, please refer to the Privacy Policy Website.
11.6. Vietlight Express’ Guarantee Policy is in addition to and does not limit the Sender’s and Recipient’s obligations under current legal regulations, which may be broader or stricter than the current regulations. in Vietlight Express’ Guarantee Policy.
Vietlight Express’s Guarantee Policy is not intended nor is it intended to assist the Sender or Recipient in complying with their own legal obligations which are the Sender’s or Recipient’s sole responsibility. The Recipient, and Vietlight Express, have no responsibility regarding the legal obligations of the Sender or Recipient as just mentioned. In all cases, Vietlight Express’s Guarantee Policy does not constitute a product warranty.
11.7. Recipient and Sender acknowledge and agree that the decision of Vietlight Express with respect to or relating to any matter regarding VietLight’s Guarantee Policy is final.
11.8. To avoid confusion, any transactions not made on Website vietlight-express.com will not be subject to the Vietlight Express Guarantee Policy.

12.1. When the order is successfully shipped, Vietlight Express will notify the Sender that payment has been received from the Recipient. Unless otherwise agreed with Vietlight Express, the Sender is responsible for providing full bank account information for VietLight to transfer payment for that order.
12.2. The Sender must always make every effort to ensure that the Recipient receives the goods on time within the VietLight Guarantee Period.
12.3. The User understands that the Sender bears all risks associated with the transportation of the purchased goods and warrants that the Sender has or will purchase insurance for the goods, including transportation. In case the purchased Goods are damaged, lost or undeliverable during transportation, the User acknowledges and agrees that Vietlight Express will not be responsible for any losses, expenses, costs or any fees arising from such incident and the Sender and/or Recipient will contact the carrier to resolve such incident.
12.4. For Cross-Country Transactions. Users understand that, when a listing describes that the product being posted will be shipped from abroad, such product is sold by the Sender outside of Vietnam, and the export/import of such product is subject to of the laws of the host country. Users need to understand the import/export restrictions of the importing country. Users agree that Vietlight Express cannot provide legal advice regarding this issue and agree that Vietlight Express will not bear any risks or legal responsibilities for import/export activities of goods into Vietnam. Male.

13.1. The recipient can only cancel the order before paying by International credit/debit card.
13.2. The recipient can request a return and refund within three (03) days from the date of receipt. Please see Vietlight Express’s Complaints and Compensation Policy for more detailed information.

14.1. The Sender must manage and ensure the accuracy and completeness of information such as product details, product quantity in stock as well as updated terms in the Sender’s product catalog and not Posting inaccurate or misleading information is allowed.
14.2. Product value is determined by the Sender at its sole discretion, except for products whose price is determined by a competent authority. The product price should include the full amount payable by the Recipient (e.g. taxes, fees, etc.) and the Sender shall not require the Recipient to pay any additional or separate amounts.
14.3. The Sender is responsible for providing invoices to the Recipient in accordance with the law.
14.4. The Sender acknowledges and agrees that the Sender is responsible for paying all taxes, customs fees and any other fees for the products sold and that Vietlight Express does not provide any legal advice or consultation. What taxes are involved in this matter?

15.1. In the event that a shipping related issue arises, the Sender, Recipient and Vietlight Express agree to first communicate with each other to attempt to resolve the dispute through mutual discussion. If the issue is not resolved by discussion, the User may appeal to the local competent authority to resolve disputes arising over the transaction.
15.2. Users can send a written request to Vietlight Express for assistance in resolving disputes arising from transactions. Vietlight Express, in its sole discretion and without obligation to Sender and Recipient, will take necessary steps to assist Users in resolving these disputes. For more detailed information, please see Vietlight Express’ Return and Refund Policy.

16.1. Vietlight Express always receives information and feedback from Users to help Vietlight Express improve Service quality. Please see Vietlight Express’s feedback regulations below:
a. Feedback needs to be given in writing via email or using the feedback form available on the application.
b. All anonymous responses will not be accepted.
c. Users involved in the feedback will be fully informed and given the opportunity to improve the situation.
d. Unclear and defamatory responses will not be accepted

17.1. In addition to the above content and to the maximum extent permitted by law, Vietlight Express does not guarantee that the service, Website vietlight-express.com or the functions integrated therein are always available, accessible, uninterrupted, timely, secure, accurate, complete or error-free, that arising errors, if any, will be corrected, or that Website vietlight-express.com and/or its server will be available has functions that are safe from viruses, trojan-horses, routing, trap doors, time bombs or any other harmful code, command, program or element.
17.2. Users need to acknowledge that all risks arising out of the use or operation of the Vietlight-express.com Website and/or Vietlight Express service will belong to the user to the maximum extent permitted by law.
17.3. VietLight does not control and, to the maximum extent permitted by law, does not warrant or accept any responsibility for:
a. The fitness for purpose, existence, quality, safety or legality of the products available on Website vietlight-express.com; or
b. The sender’s ability to sell the products or the recipient’s ability to purchase and pay for the products. If there is a dispute involving one or more users, those users agree to resolve the dispute directly with each other and, to the fullest extent permitted by law, release Vietlight Express and its affiliates. Vietlight Express affiliates from any and all claims, demands and losses arising out of or in connection with any dispute.

18.1. Third party links located on Website vietlight-express.com will cause Users to leave Website vietlight-express.com. These links may be provided as a form only. The electronic websites or applications accessed from these links are not under the control of Vietlight Express in any way and therefore you must access these electronic websites at your own risk.
18.2. Users may interact with, purchase goods and/or use services from, or participate in promotions of third parties during the use of Website vietlight-express.com. Any such activity and any terms, conditions, warranties or representations associated with such activity, shall be solely between the User and the relevant third party. mandarin.
18.3. Vietlight Express provides the Services to you in accordance with these Terms of Service. And Users acknowledge and agree that certain third parties providing goods and/or services through Website vietlight-express.com may require you to agree to additional terms and conditions or other terms and conditions before you use or access those goods or services through Website vietlight-express.com. Acceptance of these additional terms and conditions shall constitute a separate legal binding between you and such third parties.
18.4. Vietlight Express is not responsible and has no liability, in any form, for the content (including but not limited to links or links), exchange, sale, purchase, and any transactions between Users and any third party electronic website or service linked to, or linked to, Vietlight Express.
Vietlight Express provides these links or facilitates such interactions solely as a convenience, and the inclusion of any link does not in any way imply or express an association with Vietlight Express’s association, endorsement or sponsorship of any linked electronic website and/or any content therein.

19.1. By submitting any Content to Vietlight Express, you represent and warrant that you have all necessary rights and/or consents to grant the rights below to Vietlight Express. You also acknowledge and agree that you are solely responsible for any content you post or make available on or through the Service, including but not limited to its accuracy, reliability, reliability, originality, rights clearance, legal compliance and legal restrictions relating to any Contributed Content.
User hereby grants to Vietlight Express and its successors, a continuing, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable and transfer, the right to use, copy, distribute, republish, transfer, modify, modify, create derivative works from, publicly display, and perform such Contributed Content, through or in connection with the Services in any media and through any communication channels, including, without limitation, for promotional purposes or redistribution of portions of the Services (or derivative works) of the Service).
The rights you grant to us terminate when you or Vietlight Express remove Contributed Content from the Service. You understand that your contributions may be transferred to different systems and modified to conform and meet technical requirements.
19.2. Any Content, documents, information or ideas posted by Users on or through the Service, or otherwise transmitted to Vietlight Express in any form (each, a “Content”). Send”), will not be confidential by Vietlight Express and may be disseminated or used by Vietlight Express or its affiliated companies without compensation or liability to the User, to serve any purpose. any purpose, including but not limited to, developing, manufacturing and marketing products. When submitting Content to Vietlight Express, you acknowledge and agree that Vietlight Express and/or third parties may independently develop software, applications, interfaces, products and modifications and upgrades. software, applications, interfaces, products that are identical or similar to the ideas expressed in your Submission in terms of functionality, code or other characteristics.
Therefore, you hereby grant to Vietlight Express and its successors, a continuing, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable and transfer, right to use, copy, distribute, republish, transfer, alter, modify, create derivative works from, publicly display, and perform such Submissions, through or in connection with with respect to Content submitted in any media and through any communication channel, including, without limitation, for promotional purposes or redistribution of portions of the Services (or derivative works thereof). of the Service). This provision does not apply to personal information that is subject to Vietlight Express’s privacy policy unless you make such information publicly available on or through the Service.

20.1. Each party contributing to the Service with data, messages, images, sounds, videos, software and other Content, shall be responsible for the accuracy, reliability, originality, and clarity of such content. rights, legal compliance and legal restrictions relating to any Contributed Content.
As such, Vietlight Express is not responsible, nor is it, regularly monitoring or checking for accuracy, reliability, originality, clarity of rights, legal compliance and legal limitations. in connection with any Contributed Content. Users do not hold Vietlight Express responsible for any of the User’s actions or inactions, including, without limitation, matters they post or otherwise make available through the Service. .
20.2. In addition, Website vietlight-express.com may contain links to products, websites, services and offers of third parties. These third party links, products, websites, services and offers are not owned or controlled by Vietlight Express. In fact, such products, websites, services and offerings are made by, and are the property of, their respective third parties, and are protected by copyright or proprietary rights laws and treaties. other intelligence.
Vietlight Express has not reviewed, and is not responsible for, the content, functionality, safety, services, privacy policies, or other practices of these third parties. Vietlight Express encourages Users to learn about the terms and other policies posted by third parties on their websites or other media. By using the Service, you acknowledge that Vietlight Express is not responsible in any way for your use of, or inability to use, any website or widget.
You further acknowledge and agree that Vietlight Express may disable your use of, or remove, any third party links, or applications on the Service within the limits of the third party. violate these Terms of Service.

21.1. The User affirms and warrants that:
a. The User possesses the capacity (and in the case of minors, valid consent from a parent or legal guardian), right and legal capacity to enter into these Terms of Service and to comply with the terms thereunder; and
b. Users shall only use the Services for lawful purposes and in accordance with these Terms of Service and all applicable laws, rules, regulations, directives, guidelines, policies and regulations. use.

22.1. You agree to indemnify, defend and hold harmless Vietlight Express, its shareholders, subsidiaries, affiliates, directors, officers, agents, co-brand owners or partners, and employees of Vietlight Express (collectively, the “Indemnified Parties”) in connection with or with respect to any and all claims, actions, proceedings, and proceedings and all liabilities, losses, payments, fines, penalties, related costs and expenses (including, without limitation, any other dispute resolution costs) incurred by any Indemnified Party, from or relating to:
a. Any transaction made on the Website vietlight-express.com, or any dispute related to that transaction (except where Vietlight Express or Vietlight Express’s affiliated companies are the Sender of the transaction). regarding complaints).
b. Vietlight Express Guarantee Policy.
c. The organization, operation, administration and/or administration of the Services is performed by or on behalf of Vietlight Express.
d. Violate or fail to comply with any provision of these Terms of Service or any policy or guideline referenced herein.
e. Your use or misuse of the Services, or
f. Your violation of any law or any third party rights, or
g. Any Content posted by Users.

23.1. If any provision of these Terms of Service shall be unlawful, void or for any reason unenforceable under law, then that provision shall be severed from these terms and conditions. and shall not affect the validity and enforceability of any remaining provisions nor affect the validity or enforceability of any provision to be determined at law.

24.1. These Terms of Service will be governed by and construed in accordance with the laws of Vietnam. Any dispute, controversy, claim or disagreement of any kind arising out of or in connection with these Terms of Service against or relating to Vietlight Express or any Indemnified Party of The subject matter of these Terms of Service will be resolved by the Vietnam International Arbitration Center (VIAC). The language of arbitration is Vietnamese.

25.1. Vietlight Express reserves all rights not granted hereunder.
25.2. Vietlight Express has the right to amend these Terms of Service at any time by posting the amended Terms of Service on Website vietlight-express.com. The User’s continued use of Website vietlight-express.com after changes are posted will constitute the User’s acceptance of the revised Terms of Service.
25.3. The User is not permitted to transfer, sublicense or otherwise transfer any of the rights or obligations granted to the User hereunder.
25.4. Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Vietlight Express.
25.5. The failure of Vietlight Express at any time or times to enforce any provision hereunder shall not affect, in any manner, the rights of Vietlight Express at a later time to enforce these rights unless the exercise of these rights is waived in writing.
25.6. These Terms of Service are solely for the benefit of Vietlight Express and Users and not for the benefit of any other individual or organization, except for affiliates and subsidiaries of Vietlight Express ( and to each successor or transferee of Vietlight Express or of its affiliated companies and subsidiaries).
25.7. The terms set forth in these Terms of Service and any agreements and policies included or referenced in these Terms of Service constitute the entire agreement and understanding of the parties to the Terms of Service. with the Service and Website vietlight-express.com and supersede any prior agreements or understandings between the parties with respect thereto.
By entering into the agreement formed by these Terms of Service, the parties do not rely on any representation, affirmation, warranty, understanding, undertaking, promise or undertaking of any any person except as expressly stated in these Terms of Service. These Terms of Service may not be contradicted, interpreted or supplemented as evidenced by any prior agreements, any existing oral agreements or any consistent additional terms.
25.8. You agree to comply with all applicable laws relating to anti-corruption and anti-bribery.
25.9. If you have any questions or concerns regarding the Terms of Service or issues arising related to the Terms of Service on Website vietlight-express.com, please contact Vietlight Express.