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Vietlight Express operates through a management system and standard processes according to regulations, so orders will be processed and delivered as committed. Processing exceptional orders will have a major impact on other customers. Therefore, please inform the recipient about the most convenient time for receiving the goods.

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You can look up directly on the website at the following link: Look up bill of lading. Or you can download the Vietlight Express application at the Apple Store on devices running the iOS operating system or CH Play on devices running the Android operating system.

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Vietlight Express believes that you best understand the goods/products you need to send. Packaging the goods from you before Vietlight Express picks them up will ensure safety, avoiding collision and impact with other goods during the normal transportation process.
In addition, if the products are fragile or easily damaged, please notify the receiving staff so that Vietlight Express can pay special attention to these orders.

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You can go directly to the post office where the goods are sent to pay the shipping fee for the order and the staff at the post office will change the payment method back to you.

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Vietlight Express provides delivery and cash on delivery (COD – Cash on Delivery) service for all customers. You only need to notify/note the amount to be collected for the order, Vietlight Express delivery staff will Collect the correct amount.

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To provide optimal support to customers, Vietlight Express is currently offering free collection for all orders sent to city centers of provinces and with collection amounts under 5,000,000 VND. For orders with a collection fee of 5,000,000 VND or more, you can refer to the rates at the following link: Check rates and shipping time.

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For bills of lading using paper copies: Customers can receive COD payment back at the post office or by bank transfer.
For online bills of lading: Customers receive their COD payment back in the form of bank transfer (need to update bank account information on the application before creating an online order).

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Currently, Vietlight Express supports home delivery. You can contact the switchboard, go to the nearest post office or create a bill of lading directly from the website or Vietlight Express application to create an order.

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Shipping rates depend on the weight, size of the goods and shipping time. Depending on your choice, there will be different price frames. You can refer to the rates at the following link: Check rates and transit times.

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You can contact the hotline directly and provide information to make a contract. A Sales Department staff will contact you directly to work with you to sign the contract.

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Currently, Vietlight Express has offices and delivery points at all of the following branches:

Head office: Box 29-31, D1 street, Thuan An, Binh Duong province, Vietnam.
-HCMC Office: 18 Sam Son, Ward 4, Tan Binh District, Ho Chi Minh City.

-Hanoi Office: No. 16, Lane 38, Tu Dinh Street, Long Bien District, Hanoi.

-Binh Dinh Office: 64 Tran Quoc Hoan, Tran Quang Dieu, Quy Nhon City, Binh Dinh.

-Da Nang Office: 48 Nguyen Viet Xuan, Hoa Minh Ward, Lien Chieu District, Da Nang.

-Dong Nai Office: A1/3 Le Van Duyet  Quarter 8, An Binh, Bien Hoa, Dong Nai.

– Can Tho Office : F36 Street 2, Hung Phu Ward, Cai Rang District, Can Tho City.

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To change the Consignee’s phone number or name, please contact the hotline for support. Changing order information may result in orders being delivered 1 – 3 business days later than the original package (depending on the type of change).

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The system for creating bills of lading on the website may have technical problems. You can directly contact the operator and provide the bill of lading number you created on the system. The operator will notify the staff to contact you. to receive the goods.

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You visit Look up bill of lading

to be able to check orders on the website and see which warehouse the goods are in.

Then access List of post offices near you. to see the post office address and bring your ID card, provide the bill number to the staff and receive the goods.

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You have 2 ways to start using the service:
Method 1: Access the link Register an Account Create an account and create a bill of lading directly on the website, post office staff will receive information and assist in picking up your goods.

Method 2: Contact the switchboard directly, provide goods information, address… The switchboard will quote shipping prices and notify staff to pick up the goods for you.

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Vietlight Express has main shipping services, including: Express Delivery, Express Delivery, Economy Delivery (MES), Road Delivery, Whole Trip Delivery, International Delivery (currently only accepting deliveries). going abroad, does not support receiving goods from abroad).
There are also additional services: Collection Delivery (COD), Return of document handover records to the sender.
Freight rate inquiry link: Rate and Time inquiry.

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You can contact the operator, provide the phone numbers of the sender and recipient, and the operator will check the bill of lading information for you.

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If you check on the website and see information about warehouse bill of lading, it means the goods are being transported from one warehouse to another warehouse in the goods rotation route. If it is a warehouse return… it means the goods are on the way. shipped to the recipient.

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Vietlight Express is strong at international shipping, the price depends on the receiving address and weight of the goods, you can contact the Call Center directly (+084)274 3777448 to check more information or use the rate check feature to get an idea of approximate costs.

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From 1-2 days after your order is successfully delivered, the seller will receive collection payment (COD) from Vietlight Express.
In addition, we have a payment transfer service within 24 hours. Please notify the Receptionist at the Post Office when sending goods or contact the Operator for assistance.

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For high-value goods, customers should use insurance, in addition, there are types of high-value goods that do not belong to normal freight channels.
Businesses often use high-value express delivery services to send goods such as:
– Electronic devices, electronic components, machinery spare parts,…
– Important documents, customer records, contracts, legal papers.
– Professional works of art, paintings, and photos.
– High-end interior decorations and household appliances.
Businesses should carefully review the regulations and terms of domestic express delivery services for high-value goods. These regulations often involve restrictions on transporting specific types of goods, cargo insurance and other special requirements, to avoid unnecessary risks during shipment.

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Vietlight Express is currently not accepting transportation of items such as fresh food, agricultural products, and seafood that have a short shelf life or need to be stored at a certain temperature. For goods that are dry foods, processed foods packaged according to standards or that do not require special preservation, Vietlight Express is transporting according to available packages.